Achieve safety

COVID-19 INTEGRATED RESPONSE:ACHIEVE SAFETY

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The COVID-19 Integrated Response Toolkit Helps Businesses Enhance Operational Preparedness Before, During and After Reopening, to Achieve Safety in the Post-COVID-19 Economy

4 Easy Steps:

  1. 1. Acquire Relevant Customer Data
    Integrate key data sources across all channels that involve live interactions with your customers:
    • Social media data from structured consumer reviews
    • Customer feedback from solicited and unsolicited sources, or from your existing brand-loyalty apps via our embedded SDK
    • Internal compliance and safety evaluations – performed on the web or in your existing operational apps via our embedded SDK
    • External compliance and safety evaluations such as 3rd-party audits and mystery shopper visits
  2. 2. Analyze
    All relevant data is integrated into action-driven reporting
  3. 3. Act
    The reporting/analytics output is fed into Integrated Action Management for Automated, Ad-hoc/On-Demand actions and Appeals
  4. 4. Achieve Safety!

Social Media Reputation Management

The impact of a single negative social review is estimated to cost a business on average 6000 USD in lost lifetime customer value*. The impact of a single negative COVID-19 review could be far more devastating.

Protect your business with Social Reputation Management

  • Get daily monitoring of structured reviews
  • Receive automated COVID-19 alerts
  • Perform regional and location-level benchmarks
  • Understand with automated topic extraction and sentiment analysis

Learn about your competitors and benchmark against them

  • See how you benchmark against your competitors
  • Understand where your competitors fail, so you don’t
  • Learn what customers like about the best practices of your competitors and employ those best practices to make your offering more appealing and safer

Customer Feedback Management

Easily enable customer feedback via solicited and unsolicited channels. Be fast to identify health and safety related issues and quickly respond.

Engage with online surveys

Integrate our online surveys with your websites and customer touchpoints. Send invites via email and SMS.

  • Device-agnostic survey layout - fitting any device size or form factor
  • Engaging, interactive question designs for improved response rates
  • Automated topic extraction, sentiment analysis and COVID-19 alerts

Integrate with existing brand-loyalty mobile apps

MobiAudit Embedded is a mobile SDK that enables data collection within 3rd party or proprietary mobile apps to combine those results with other sources of data:

  • Perform customer satisfaction, brand engagement, loyalty research, and much more all from within your brand’s own mobile app
  • Combine data with other sources for a single, seamless experience
  • Deploy loyalty points and coupons as incentives to help drive brand value and create a consistent brand experience

Internal Compliance Evaluations

Internal Compliance Evaluations evaluate internal safety, compliance, brand performance, customer service and other controls. These evaluations are normally performed by a company’s employees in various formats.

Perform on the web and/or mobile

  • Operational/Checklist Audits
  • Photo/Video Audits and Self-Audits

Integrate with existing operations mobile apps via our embedded SDK

  • Utilize in employee-only apps for internal audits, vendor tracking, or other data collection needs
  • Package with other tools such as Appeals and Action Plans, empowering store managers to take action from within the company’s third-party apps

External Evaluations / Mystery Shops

Mystery shopping is adapting in the post COVID-19 economy with a focus evolving from service excellence to service safety.

Service Excellence
Excellence in Service: Focus on Health & Safety

Educate staff about health and safety measures and their implications

As operational and customer service standards evolve to include many new safety-related topics, it is now more than ever important to utilize the value of mystery shopping to educate staff.

Promote operational awareness and preparedness

Via more frequent mystery shop evaluations and more frequent report reviews with staff

Recognize those that go above and beyond to carry out the mission of the brand

  • Communicate frequently clearly to emphasize on the priorities that matter the most
  • Personally recognize outstanding achievements to amplify impact
  • Make the personal recognition more visible to the entire team to boost participation and engagement

Integrated Reporting and Action Management

Integrated Reporting

Integrate key data sources across all channels that involve live interactions with your customers at one Dashboard

Integrated Action Management

  • Automated
  • Ad-Hoc (On Demand)
  • Appeals

COVID-19 Integrated Response Checklist

Social Media Reputation Management

  • Protect your business and brand with Social Reputation Management
  • Learn about your competitors and benchmark against them

Customer Feedback Management

  • Engage with online surveys
  • Integrate with existing brand-loyalty mobile apps (where applicable)

Internal Evaluations (internal audits)

  • Perform on the web and/or mobile
    • Operational/Checklist Audits
    • Photo/Video Audits and Self-Audits
  • Integrate with existing operations mobile apps via our embedded SDK (where applicable)

External Evaluations (mystery shops)

  • Educate staff about health and safety measures and their implications
  • Promote operational awareness and preparedness via more frequent mystery shop evaluations and more frequent report reviews with staff
  • Recognize those that go above and beyond to carry out the mission of the brand

Partner Network

The "Achieve Safety" initiative is our response to the major changes in the economic environment caused by the COVID-19 pandemic. Our industry is evolving by adapting its focus from “service excellence” to “excellence in service with focus on health and safety”.

As part of our COVID-19 Integrated Response Toolkit aimed to help businesses enhance operational preparedness before, during and after reopening and achieve safety in the post-COVID-19 economy we brought together this collection of resources and best practices to help you and your customers stay informed and productive.

The Achieve Safety Partner Network brings together leading agencies dedicated to helping brands achieve excellence in service with focus on health and safety:

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Enhance Operational Preparedness Before, During and After Reopening, to Achieve Safety in the Post-COVID-19 Economy

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